Support - HomeCare   (return to support services)

Service Description
HomeCare is Infinet’s core support service for home based customers, incorporating

• Telephone Support (within two hours of customer’s call, limited to two calls per Month)
• Home Engineer Assistance (within twenty four hours of the customer’s call, if telephone support fails to resolve)
• Advice on improvements, changes and developments

Telephone Support
With the benefit of many years experience in commercial networking and personal computer integration, our friendly support staff are used to communicating with customers who have widely varying levels of computer knowledge.

We are well placed to offer telephone support for technical queries and general advice relating to your own residential network incl. PC, Printing, online gaming and the Internet.

Within Homecare we are contracted to respond to the customer within two hours of the initial call being logged.

Home Engineer Assistance
If faults cannot be resolved over the phone within 24 Hours, an engineer will be dispatched to support the customer. If faulty equipment is found to be the cause, replacement components will be offered.

Home Engineer Assistance can be arranged outside of normal business hours, for attendance between 18:00-19:30 (Monday – Friday) Note response times will be affected as limited slots are available.

For more detailed information about this service please contact us.

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