NetSite Service Description (return to maintenance services)

• On-site maintenance for all hardware supplied by Infinet.
• On-site maintenance for all legacy equipment Infinet are contracted to support.
• Single-point of contact at the Call Center.
• All necessary spare parts and replacement units are held, by Infinet, to meet agreed response times.

Support Options

• NetSite4 – Engineer will attend site within 4 hours of initial call being logged by the customer.
• NetSite8 – Engineer will attend site within 8 hours of initial call being logged by the customer.

Tailored to meet your needs, NetSite services can be created to suit your business – from eight hours a day (9am – 5pm), five days a week (Monday – Friday) to twenty-four hour support, seven days a week, three-hundred and sixty-five days a year.

Contract Options

Contracts are per annum
Contracts of one year are payable in advance and contracts of two years or more are payable quarterly in advance.

For more detailed information about this service. please email enquiries@infinetnetworks.com

(return to maintenance services)